A citywide reassessment lands, and a state representative's district office is suddenly fielding dozens of calls a day from constituents convinced their new assessment is unfair. Responding to each one by manually pulling comparable sales isn't sustainable at that volume.
Staff enter each constituent's address into TaxAssessmentIQ as calls come in, getting an immediate read on whether the assessment is in line with comparable sales or genuinely out of step.
Some constituents' assessments turn out to track comparable sales closely — disappointing news to deliver, but honest. Others show a clear, sizable gap, and those get flagged for a warmer hand-off toward filing an appeal before the deadline.
A district office that can tell a constituent "yours checks out" is more credible the next time it tells one "yours doesn't."
For the flagged cases, staff can point constituents directly to TaxAssessmentIQ's BRT-ready appeal packet, rather than leaving them to figure out the filing process on their own during a compressed appeal window.
State representative and council district offices handling a surge of constituent assessment complaints, especially in the weeks after a citywide reassessment.